Return and Refund Policy

At UNIAUTO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 3 days from the date of delivery, subject to the terms and conditions mentioned below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within 3 days of delivery.

  • The product must be returned in its original packaging, along with all accessories, manuals, warranty cards, labels, and complimentary items (if any).

  • The product should be unused or show only minimal inspection use. Products that have been installed, modified, damaged, or extensively used will not be accepted.

  • The returned product must pass our Quality Inspection (QC) before any replacement or refund is approved.

Damaged, Defective, Incorrect or Missing Products

If you receive a product that is:

  • Damaged during transit

  • Defective

  • Incorrectly delivered

  • Missing any item or accessory

You must notify UNIAUTO within 48 hours of delivery.

To process such claims, customers must provide:

  • Clear photographs of the product and packaging.

  • Images of the shipping label.

  • A complete unboxing video recorded from the moment the sealed package is opened until the product is fully unpacked.

Claims for damaged, missing, incorrect, or empty packages without a continuous unboxing video will not be accepted.

Mandatory Unboxing Video

A continuous, unedited unboxing video is mandatory for all claims involving:

  • Returns

  • Damaged products

  • Manufacturing defects

  • Wrong product received

  • Missing items

  • Empty package claims

The video must clearly show:

  • The sealed shipping package before opening.

  • The shipping label and AWB.

  • The package being opened without interruption.

  • The product and all contents inside.

UNIAUTO reserves the right to reject any claim where the required unboxing video is not provided.

Non-Returnable Products

The following products are not eligible for return or refund:

  • Customized or made-to-order products.

  • Products specifically marked as Non-Returnable on the product page.

  • Products damaged due to improper installation, misuse, negligence, accidents, modifications, or unauthorized repairs.

  • Electrical and electronic products damaged due to incorrect installation or voltage fluctuations.

  • Products with missing accessories, manuals, labels, or original packaging.

  • Products showing signs of regular use, wear and tear, scratches, dents, stains, or physical damage after delivery.

Customers are advised to carefully read the product description before placing an order, as certain products are specifically marked as Non-Returnable.

Returns That Will Not Be Accepted

Returns will not be accepted under the following circumstances:

  • The product is no longer required.

  • The customer ordered the wrong product.

  • The customer changed their mind after delivery.

  • The customer did not read the product description or compatibility information.

  • Incorrect vehicle model or variant was selected while placing the order.

  • Minor variations in color, finish, texture, or packaging that do not affect product functionality.

Vehicle Compatibility

Customers are solely responsible for verifying vehicle compatibility before placing an order.

UNIAUTO shall not be responsible for returns resulting from:

  • Incorrect vehicle selection.

  • Wrong model year.

  • Incorrect variant.

  • Accessories incompatible due to aftermarket modifications.

If you are unsure about compatibility, please contact our support team before placing your order.

Quality Inspection

Every returned product undergoes a detailed Quality Inspection.

If the returned product:

  • Passes QC, the replacement or refund will be processed.

  • Fails QC due to customer-caused damage, installation marks, missing parts, misuse, or excessive usage, the return request will be rejected and the product will be shipped back to the customer at their expense.

Refund Policy

Once a return is approved after Quality Inspection:

  • Refunds will be issued only in the form of a UNIAUTO Gift Card or Store Credit, unless otherwise required under applicable law.

  • Gift Cards are redeemable against future purchases on the UNIAUTO website.

  • Original shipping charges, COD charges, payment gateway charges, and installation charges (if any) are non-refundable.

Cash on Delivery (COD) Orders

For COD orders involving partial advance payment:

  • If the customer refuses delivery, cancels the order after dispatch, or fails to accept delivery, the advance amount shall be non-refundable and treated as a cancellation and logistics recovery fee.

  • If a COD shipment is returned due to customer unavailability, refusal, or incorrect address, re-dispatch will be done only after payment of applicable shipping charges.

Delivery & Shipment Issues

If an order has not been delivered within 7–10 business days, customers must notify UNIAUTO within 14 days from the order date.

Claims raised after this period may not be accepted, and UNIAUTO shall not be liable for delayed reporting of lost shipments.

If a shipment cannot be delivered because:

  • The customer is unavailable.

  • The customer is unreachable.

  • An incorrect address or phone number is provided.

  • Delivery is refused.

No refund will be provided. The shipment may be re-dispatched upon payment of applicable re-shipping charges.

Customer Cooperation

Customers are expected to cooperate throughout the return process by providing requested documents, photographs, videos, invoices, and any additional information required for claim verification.

Failure to provide the requested information may result in rejection of the return request.

Important Notes

  • Return approval is solely at UNIAUTO's discretion after verification and Quality Inspection.

  • UNIAUTO reserves the right to refuse returns or refunds in cases of suspected fraud, misuse of the return policy, or repeated abusive return requests.

  • By placing an order on the UNIAUTO website, the customer agrees to all terms and conditions mentioned in this Return & Refund Policy.

Cash on Delivery (COD) – Partial Payment Orders

For COD orders with partial advance payment: If the customer cancels or refuses to accept the order at the time of delivery, the partial payment will be non-refundable and treated as a cancellation fee.

Return Procedure

To initiate a return, Please send email us at support@uniauto.in.

Please provide a valid reason for the return and include a copy of the original invoice inside the package.

Note: UNIAUTO reserves the right to approve or decline any return request based on the information provided by the customer.