Cancellation Policy

At UNIAUTO, we strive to provide a seamless shopping experience and process every order as quickly as possible. This Cancellation Policy outlines the circumstances under which an order may be cancelled by either UNIAUTO or the customer, along with the applicable terms and conditions.

Cancellation of Orders by UNIAUTO

UNIAUTO reserves the right, at its sole discretion, to refuse, reject, or cancel any order placed on the website without prior notice. While we make every effort to fulfill all confirmed orders, certain situations may arise that require cancellation of an order, either partially or completely.

Orders may be cancelled due to, but are not limited to, the following reasons:

  • Product unavailability or stock shortages.

  • Errors in product descriptions, specifications, pricing, images, or other information displayed on the website.

  • Technical errors affecting order processing.

  • Suspected fraudulent transactions or unauthorized payment activities.

  • Failure to provide requested verification documents or information.

  • Inaccurate or incomplete shipping, billing, or contact details.

  • Violation of our Terms & Conditions or other website policies.

  • Restrictions imposed by logistics partners, government authorities, or unforeseen circumstances beyond our control.

  • Custom-made, personalized, or special-order products becoming unavailable due to supplier or manufacturing constraints.

UNIAUTO may also require additional information or verification before accepting and processing any order. If such information is not provided within the requested timeframe, the order may be cancelled.

In the event of cancellation by UNIAUTO after payment has been successfully received, the applicable refund amount will be processed to the original payment method within a reasonable period, subject to banking and payment gateway processing timelines.

Cancellation Requests by Customers

Customers may request cancellation of an order by contacting our customer support team through the available communication channels.

Cancellation requests shall be considered only if:

  • The order has not yet been processed, packed, dispatched, shipped, or handed over to a courier or transport partner.

  • The product is not a custom-made, made-to-order, personalized, specially sourced, or pre-booked item.

  • The cancellation request complies with all applicable terms of this policy.

Once an order enters processing, packaging, dispatch, shipping, or transport stages, cancellation requests may no longer be accepted.

Non-Cancellable Orders

The following orders are generally not eligible for cancellation:

  • Custom-manufactured or customized products.

  • Products specially sourced on customer request.

  • Orders that have already been packed or dispatched.

  • Orders shipped through courier, transport, or logistics partners.

  • Products marked as non-cancellable at the time of purchase.

  • Bulk or commercial orders processed specifically for the customer.

Refunds for Cancelled Orders

Where a cancellation request is approved, refunds will be initiated after verification and approval by UNIAUTO.

Refund timelines may vary depending on the payment method used:

  • Credit/Debit Cards: Typically 5–10 business days.

  • UPI Payments: Typically 2–7 business days.

  • Net Banking: Typically 5–10 business days.

  • Wallet Payments: Subject to the wallet provider's policies.

UNIAUTO shall not be responsible for delays caused by banks, payment gateways, financial institutions, or third-party service providers.

Any applicable transaction charges, payment gateway fees, shipping costs, handling charges, or non-refundable service charges may be deducted where permitted under applicable laws and policies.

Modification of Orders

Customers wishing to modify their orders, including product variants, quantity, shipping address, or contact details, must contact customer support immediately after placing the order.

Modification requests are subject to operational feasibility and may not be possible once processing has commenced.

Fraud Prevention and Verification

To protect customers and maintain transaction security, UNIAUTO reserves the right to conduct additional verification checks before accepting, processing, or dispatching any order.

If a transaction is identified as suspicious, high-risk, fraudulent, or potentially unauthorized, UNIAUTO may cancel the order without prior notice and initiate appropriate action as deemed necessary.

Final Decision

All cancellation requests are subject to review and approval by UNIAUTO. The decision of UNIAUTO regarding acceptance, rejection, cancellation, modification, or refund of any order shall be final, binding, and non-negotiable.

By placing an order on the UNIAUTO website, customers acknowledge and agree to this Cancellation Policy and all related Terms & Conditions.